FAQs
Frequently Asked Questions
Returns & Exchanges
What happens if my product arrives damaged?
What happens if my product arrives damaged?
Please send us a photo of the damaged goods and we replace free of charge
How do I return or exchange items?
For valid exchanges we book collection and return the exchanged item with our courier
How and when will I be refunded?
Valid refund take place immediately on return of complete items
Shipping & Delivery
How do I track my order?
How do I track my order?
Tracking numbers are requested on dispatch and can be tracked using our couriers tracking system
What packaging will my order come in? Is it sustainable?
Packaging used is heat sensitive bubble wrap. We also produce our items to withstand the African heat.
How long will my order take to arrive?
2 business days
My Account & Orders
How do I reset my account password?
How do I reset my account password?
You can make use of the reset password link when attempting login. A reset password email will be sent to you.
How do I modify an existing order?
This can be done by editing your cart. Orders already placed can be adjusted with our support staff via Whatsapp
How do I use my promo code?
Coupons are used on checkout page of the order system